Terms & Conditions

Last updated: 05/04/2023

Key Service Features

  1. Bravo Transfers provides fixed price quotes for passenger transport between pre-agreed locations. Use our search form to select your required route and see available vehicle types. You will be asked to provide specific pick-up and drop-off information when completing your booking.
  2. We display estimated journey times for the transport services that we promote online and via our mobile app. When planning your itinerary, please allow additional journey time to allow for check-in, traffic congestion and unforeseen circumstances.
  3. You will receive a payment receipt after completing your booking. Once we have reviewed your order we will send your travel vouchers by email to the address provided in your booking. Please check your vouchers when you receive them and immediately report any errors or omissions.
  4. Please print and take your travel vouchers with you or have them available on your phone. You will need to present your voucher to your transport service driver.
  5. If we need to contact you during your trip, we will use the mobile number that you provided in your booking. Please take that phone with you, ensure that it is switched on and remember to enable call roaming if you are travelling abroad.
  6. Delayed flight? No problem! We will monitor your flight, ship or train arrival for delays and collect you at the actual arrival time without additional charge.
  7. For questions about our products and services, or for assistance during your trip, please contact our friendly Customer Service Team. We are available 24/7 via chat, email or telephone.
  8. If your travel plans change, you can reschedule or cancel your transport services free of charge up to 48 hours before the corresponding journey. Email us at support@bravotransfers.com and remember to include your booking reference number.
  9. Our contact details for all booking and customer service matters are:

Bravo Transfers Customer Services

Ronda Universidad 31, 2-1

08007 Barcelona

support@bravotransfers.com

UK +44 1702 967605

ES +34 511604198

For detailed information about using our products and service, please see our online help centre at: www.bravotransfers.com/support/

Booking Terms & Conditions

1. Definitions

“Booking” means a confirmed reservation of one or more Transport Services.

“Bravo Transfers”, “Transfer Systems”, “we”, “our” or “us” means Integrated Transfer Systems SL.

“Driver” means the driver assigned by the Transport Operator selected to perform the Transport Service.

“Drop-Off Location” means the destination to which the Passengers will be taken.

“Extra” means an option or service available to book with a particular vehicle type.

“Free Sale Deadline” is the last moment a Transfer Service can be booked without the need for us to check availability.

“Gateway” means a transport node such as an airport, cruise terminal, port or train station where travellers switch mode of transport. For example, a Transport Service to or from an airport is usually linked to a specific arrival or departure flight.

“Lead Passenger” means the Customer or a Passenger nominated by the Customer to represent the Passengers in the group. The Lead Passenger is the sole point of contact and counterparty for the Driver, Transport Operator and Bravo Transfers (including our appointed representatives) during the performance of a Transport Service.

“Meeting Point” see Pick-Up Location.

“Passengers” means the persons to be conveyed during the Transport Service.

“Pick-Up Location” means the location where the Driver will meet the Passengers.

“Pick-Up Time” means the local time at the Pick-Up Location when the Driver will meet the Passengers.

“Private Transfer” means a Transport Service in a Vehicle exclusively for use by the Passengers.

“Services” means the reservation, arrangement and supply of Transport Services.

“Shuttle Transfer” means a Transport Service in a Vehicle shared with other passengers.

“Terms & Conditions” or “Terms” means these terms and conditions.

“Transport Operator” means the supplier of the Vehicle and Driver used to perform a Transport Service.

“Transport Service” means the collection and conveyance of Passengers and their luggage between pre-agreed Pick-Up and Drop-Off Locations by a Driver, using a Vehicle, providing any agreed Extras.

“Travel Voucher” means the document that describes and confirms the Transport Services which we have agreed to provide under these Terms and Conditions.

“Vehicle” means the vehicle (private or shared) which will be used to provide the Transport Service.

“Website” means www.bravotransfers.com

“You” or “your” means you, our Customer, the person who makes the Booking.

2. Bravo Transfers and You

2.1 Bravo Transfers is a trading name of Integrated Transfer Systems SL, which is a limited company registered in Spain (Company Number: B66867128), whose registered address is Ronda Universidad 31, 2-1, 08007 Barcelona.

2.2 To supply the Transport Services, Bravo Transfers contracts with local Transport Operators, or agencies such as destination management companies who work with local Transport Operators, that hold the relevant licences and permits required by national law.

2.3 By completing and submitting our booking form, you are making an offer to purchase the Transport Services that you have requested. Our acceptance of your offer is confirmed once we have received the necessary payment and issued your Travel Vouchers.

2.4 Your Booking with Bravo Transfers is conditional on your acceptance of these Terms and Conditions. By clicking the ‘Book Now’ button you confirm that you have read, understood and accepted these Terms and Conditions and that you have the legal capacity to accept them on behalf of all the Passengers in the party. If you disagree with any of these Terms and Conditions we regret that we will not be able to supply the Transport Services you requested. If you are unclear about any of these Terms and Conditions, or any aspect of the Transport Services, we encourage you to contact our Customer Service Team before making a Booking.

2.5 Without prejudice to the provisions of clause 19, the provision of Transport Services are subject to the laws of the country in which the Transport Services are performed.

2.6 These Terms and Conditions are subject to change from time to time. Please review them prior to travel and before making subsequent Bookings.

3. Booking Procedures

3.1 We promote a range of Transport Services between pre-agreed locations that will be performed by approved local Transport Operators and their subcontractors.

3.2 We set a Free Sale Deadline for each service we promote. After the applicable deadline we will need to check service availability before we can accept a new Booking. The Free Sale Deadline for shuttle services is 2 working days.

3.3 Although we strive to ensure the accuracy of the information provided about our Transport Services, neither we nor our suppliers, affiliates or agents can be held responsible for the accuracy of such information. Vehicle images are for illustrative purposes only. We cannot guarantee the make and model of the Vehicle that will be provided.

3.4 Unless otherwise stated, quoted prices include congestion charges, tolls and service charges. Driver tips/gratuities are welcomed, but not routinely expected. Prices are regularly updated and vary by route and vehicle category.

3.5 You must declare the correct number of adults, children and infants in the group and at least one Passenger within your group must be 18 or over. Due to local passenger transport regulations, additional restrictions may apply for groups consisting of more children than adults. We will notify you if such additional restrictions apply.

3.6 Private Transfers are charged per Vehicle and have a maximum total capacity of adults, children and infants, Shuttle Transfers are charged per Passenger. There is no charge for infants travelling on shuttles as they are not allocated a seat and must travel on an adult’s lap.

3.7 You may elect to be the Lead Passenger or appoint a member of the group as Lead Passenger. The Lead Passenger represents all the Passengers in the group and is responsible for their actions. The Lead Passenger will be our single point of contact for the group during the performance of the Transport Service.

3.8 You should select a Vehicle category with capacity for the Passengers in your group and adequate space for their luggage and any additional Extras.

3.9 For operational reasons, we reserve the right to substitute the booked vehicle for a larger or superior model free of charge. If, due to reduced mobility or other reasons, a Passenger within your group requires a specific type of vehicle, you should inform our Customer Service Team immediately after completing your Booking.

3.10 You must provide complete and accurate details of your requirements using the booking form provided, such as your flight details and your destination address (street name and number, security gate arrangements or similar). We cannot be held liable for any inconvenience, cost or other consequences arising from errors or omissions in your Booking.

3.11 Notwithstanding your obligation to select a suitable Vehicle and provide accurate information, we may determine that your request is not feasible or includes an error, such as an incorrect address. In such cases we may decline to accept your offer to purchase the Transport Services or suggest amendments or alternative arrangements that we could accept (which may incur an additional charge). If you decline our suggestion we will provide a full refund of monies paid and have no further liability to you.

3.12 We regret that we cannot currently monitor multiple flights for a single Transport Service. We therefore require groups with Passengers arriving on separate flights to book separate Transport Services. This is to ensure that we can manage them independently in the event of a flight delay.

3.13 We take payment in full at the time of Booking.

4. Luggage

4.1 For Private Transfers there is no fixed entitlement and no charge for items of luggage. If the luggage you plan to bring exceeds the safe capacity of the vehicle you have selected, a member of our Customer Service Team will inform you and offer alternatives such as upgrading to a larger vehicle or adding a roof rack or trailer to your Booking.

4.2 For Shuttle Transfers each adult or child is entitled to bring a cabin-size trolley or one regular size suitcase no larger than 69cm x 47cm x 29cm.

4.3 Luggage is not permitted inside the passenger compartment of any private or shared vehicle (except for handbags and other small, lightweight items).

4.4 You must fully disclose the luggage that Passengers plan to bring in your Booking. There is no charge for sports equipment such as golf bags or skis, but these should be declared as extra luggage within your Booking. If Passengers bring more than the declared amount of luggage and there is inadequate space within the Transport Service Vehicle, the Driver may require one or more Passengers to make alternative travel arrangements for themselves and their excess luggage at their own expense.

4.5 Your luggage is your responsibility and is carried at your own risk. Neither we nor the Transport Operator are responsible for loss or damage to items of luggage. We recommend that you take out adequate travel insurance that provides suitable cover.

5. Extras

5.1 The term Extras includes Extra Luggage and Extra Services. Both types of Extra can be included within a Transport Service Booking.

5.2 Extra Luggage such as additional suitcases, skis, golf clubs and boxed bicycles can usually be added free of charge. It is essential that you declare all items of luggage so that our Transport Operator can provide a suitable vehicle or recommend an upgrade to a larger vehicle.

5.3 Extra Services are chargeable. These include the provision of child booster and baby seats, extra stops for rental apartment key collection and other ad-hoc arrangements.

5.4 Although local and national laws regarding child seats for children and infants vary from country to country, our Transport Operators fully comply with legislation in their jurisdiction. Please note that child safety equipment is usually not permitted for use within minibuses and coaches due to incompatibility with the manufacturers seat belt fixings.

5.5 Please advise our Customer Service Team if you plan to bring your own child booster or baby seats so that our Transport Operator can plan accordingly.

6. Changes by You

6.1 If your requirements change prior to travel, you should make the necessary amendments within your My Account area or promptly contact our Customer Service Team.

6.2 Minor changes requested more than 48 hours prior to travel will not normally incur an administration fee. However, changes may be subject to availability and are confirmed only once we have issued an updated Travel Voucher. 

To make changes less than 48 hours prior to travel, you should request changes by email, telephone or live chat. An administration fee of 10.00 EUR will apply.

6.3 Changes to the date, time, route, passengers, vehicle and extras are considered major changes. Major changes are subject to availability and an administration fee of 10.00 EUR will apply.

6.4 Where an administration fee is due or an additional payment is required in respect of additional services, our Customer Service Team will provide you with a secure online payment link to pay the balance due.

6.5 Changes are not confirmed until payment has been received and a new Travel Voucher has been issued. It may not be possible to coordinate changes at very short notice. The Lead Passenger must travel with the up-to-date Travel Voucher. Local regulations might prohibit a driver from transporting passengers who have an invalid or inaccurate Travel Voucher.

6.6 If your requirements change on the day of travel, you, or the Lead Passenger, must contact our 24/7 Customer Service Team for assistance, and must not seek to make alternative arrangements directly with the Driver. The Transport Operator and their Driver are contracted by us to provide the Transport Services described in your Booking, and are not permitted to accept material changes to the Transport Services without our prior approval.

You hereby acknowledge and agree that alternative arrangements made directly between you, or the Lead Passenger, and the Driver constitute a material breach of these Terms and Conditions. In such circumstances we would no longer have an obligation to provide the Transport Services and no refund would be due. Furthermore, we would not be able to provide support or assistance in the event of any incident or dispute.

6.7 Please note that under local transport regulations a Driver may be required to prove that every Passenger in the Vehicle is included within an advance booking. For this and other reasons, we permit Drivers to decline undeclared Passengers even if there are spaces available within the Transport Service Vehicle. If there will be more passengers travelling than declared in the Booking, please contact our Customer Service Team so that we can update your Booking and your Travel Vouchers.

7. Changes by Us

7.1 We reserve the right to modify a confirmed Transport Service, including changing the Transport Operator, in any circumstance and without prior notice. If the amended Transport Service is available to book at a lower price at the time the modification is made, we will refund the difference to the card or bank account used to purchase the Transport Service.

8. Pick-Up Arrangements

8.1 The Lead Passenger must be in possession of the latest Travel Voucher, must travel with the mobile phone corresponding to the number provided in the Booking and must ensure that it is switched on and able to receive calls in the country where the Transport Service will be provided (call roaming enabled).

8.2 It is the Lead Passenger’s responsibility to ensure that all the Passengers are at the Pick-Up Location no later than the agreed Pick-Up Time with their luggage, ready to board the Transport Service Vehicle.

8.3 Your Travel Voucher contains essential information about where to meet the Driver or representative and the steps to follow if you cannot locate them. We provide a managed travel solution, and you agree to work with us to find reasonable solutions in the event of unforeseen circumstances. Please note that failure to follow the instructions provided, or to accept a reasonable remedy, will invalidate any subsequent claim and no refund will be due.

8.4 If you cannot locate the Driver or representative, and unless expressly stated otherwise on your Travel Voucher, you agree:

8.4.1 that the Lead Passenger will call us to report the problem within 5 minutes of the agreed Pick-Up Time using the Travel Assistance number provided,

8.4.2 that all Passengers will wait at the agreed Pick-Up Location for a further 10 minutes while we work to resolve the issue,

8.4.3 to accept remedies such as waiting for up to a further 15 minutes if the Driver or representative was unavoidably delayed, or other remedies such as alternative transportation that we might arrange at our expense.

8.5 Pick-Up Guarantee. Subject to these Terms and Conditions, we will never leave a Pick-Up Location without calling the Lead Passenger and will always wait or endeavour to provide alternative transportation if the Passengers are unavoidably delayed. If the Driver or representative is not at Pick-Up Location at the agreed Pick-Up Time and you have followed the required steps, you will be refunded in full for the affected Transport Service if we were unable to propose a reasonable remedy.

8.6 All Passengers must be fit to travel and may not consume alcohol or smoke during the Transport Service. The Driver may decline to provide Transport Services to any Passenger who they consider to be unfit to travel, or who is sick, injured, abusive or intoxicated, or whose behaviour may be considered to pose a threat to the Driver, the Vehicle or other Passengers. Passengers deemed unfit will need to make alternative travel arrangements at their own expense and no refund will be due.

8.7 We do not transport unaccompanied minors and we will not perform a Transport Service if carriage of the Passengers or their luggage would cause the Driver to be in breach of local or national laws. In such circumstances, Passengers will need to make alternative travel arrangements at their own expense and no refund will be due.

9. Transport Service Performance

9.1 The Lead Passenger must present their Travel Voucher to the Driver in digital or paper format prior to boarding the Transport Service Vehicle. In many jurisdictions it is a requirement for both Drivers and Passengers to be able to present travel documentation to enforcement officers immediately upon request, with large fines payable for non-compliance. In such destinations, and at the sole discretion of the Driver, Passengers without their Travel Voucher would not be permitted to board the Vehicle, the Transport Service would be cancelled and no refund would be due.

9.2 The Transport Service will be performed in accordance with the information provided in the Booking provided that the Driver believes it is safe and feasible to do so.

9.3 The Driver retains absolute discretion to choose a reasonable route to the Drop-Off Location. Their selected route may take into consideration local traffic conditions and may not necessarily be the most direct route or use toll roads.

9.4 The Lead Passenger is responsible for carrying all necessary travel documentation for all Passengers as may be required if the Transport Service crosses a frontier. We shall not be responsible for any loss or inconvenience caused by the Lead Passenger’s failure to carry these documents or for any Passenger’s failure to observe customs, police, tax authority or administrative rules of any country where entry is required.

9.5 You agree to indemnify and reimburse us for any deposit or fine that we, or the Transport Operator, may incur as a result of any Passenger’s failure to observe the laws, regulations or other travel requirements of any country which they intend to enter, pass through or leave.

9.6 You agree to indemnify and reimburse us for any damage to the Vehicle or any items that are missing after the Transport Service has been completed.

10. Special Requests

10.1 Special Requests are services or options that are not available via our usual booking channels.

10.2 We recommend that, prior to making a booking, Customers contact our Customer Service Team to check whether a Special Request would be feasible. A Special Request is not confirmed until it is included on your Travel Voucher. Please note that Special Requests are not usually possible at short notice.

10.3 Special Requests should be made immediately after completing your Booking and, in any event, no later than 2 working days prior to travel. Your request must be sent by email from the address provided in your Booking and should include the applicable Booking reference number.

10.4 Any additional amount due in relation to a Special Request will be billed by our Customer Service Team and must be paid before we can issue your updated Travel Vouchers.

11. Limit of Liability

11.1 If we fail to comply with our obligations under these Terms and Conditions, we may be responsible for loss or damage you suffer that is a foreseeable result of our failure or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable only if it is an obvious consequence of our failure or if it was contemplated by you and us at the time of Booking.

11.2 Subject to clause 11.4, neither we nor the Transport Operator shall be liable to you or any Passenger, whether in contract, tort (including negligence), breach of statutory duty or otherwise for any indirect losses of whatever nature, whether or not they arise out of any other loss or damage suffered by you or any Passenger. Furthermore, neither we nor the Transport Operator shall be liable for any loss of profits, loss of opportunity, loss of goodwill or consequential losses, damages or costs.

11.3 Subject to clause 11.4, the aggregate limit of our liability and the Transport Operator’s liability to you and any Passengers, however arising under these Terms and Conditions or in respect of a Booking or Transport Service shall in no circumstances exceed the cost of the Booking.

11.4 Nothing in these Terms and Conditions excludes or limits liability for (i) death or personal injury caused by the negligence of the liable party, or (ii) fraud or fraudulent misrepresentation, or (iii) any other liability which cannot be limited or excluded by applicable law.

11.5 Except as expressly stated in these Terms and Conditions, no representations, warranties or undertakings are given in relation to the Transport Services. Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, no responsibility is accepted for ensuring that the Transport Services are suitable for your purposes (which remains solely your responsibility).

12. Force Majeure

12.1 A ‘Force Majeure Event’ means any event which is unforeseen or otherwise beyond the reasonable control of the party in question including but not limited to, accidents and related delays, cancellation of scheduled flights, closure or congestion of airports or ferry ports or other locations, financial failure of airlines or other transport providers, unplanned marches, demonstrations and organised disruption, police operations, terrorist activity and its consequences or the threat of such activity, war, riot, civil commotion, the act of any government or other national or local authority, strikes, lock-outs or other industrial disputes, natural or nuclear disaster, failure of a utility service, fire, adverse weather conditions or other similar events outside our or the Transport Operator’s reasonable control.

12.2 Neither we nor the Transport Operator shall have any liability for and no refund will be due for or in respect of any failure to perform or any delay in performing any of our respective obligations under or pursuant to a Booking, a Transport Service or these Terms and Conditions, if and in so far as performance is delayed, hindered or prevented by a Force Majeure Event. Please consider purchasing travel insurance if you would like financial protection in case of a Force Majeure Event.

13. Cancellations

13.1 A Booking can comprise one or more Transport Services. For your convenience, these cancellation terms apply separately to each Transport Service included within a Booking.

13.2 If you request to cancel a Transport Service more than 48 hours prior to the Pick-Up Time and in accordance with clause 13.6, no charges will apply and a full refund of the Transport Service will be made to the card or account used to make the Booking.

13.4 If we receive your request to cancel a Transport Service less than 48 hours before the Pick-Up Time and in accordance with clause 13.6, a cancellation fee equal to the value of the Transport Service will be charged and no refund will be due.

13.5 If we receive your request to cancel a Transport Service prior to the Pick-Up Time, where Flexifare was purchased and in accordance with clause 13.6, no cancellation fees will apply and the Transport Service will be refunded in full to the card or account used to make the Booking.

13.6 You or the Lead Passenger may request that we cancel a Transport Service by either a). telephoning our Customer Service Team and confirming the cancellation verbally or b). sending an email from an address provided within the Booking clearly stating the Transport Service(s) that you wish to cancel.

13.7 We reserve the right to cancel a Transport Service within immediate notice and provide a full refund in any circumstances up until 48 hours prior to the Pick-Up Time. We may also cancel a Transport Service with immediate notice and provide a full refund less than 48 hours prior to the Pick-Up Time in exceptional circumstances, such as where our usual Transport Operator(s) are unable to provide the Transport Service and where we are unable to find a suitable replacement.

14. Refund Policy

14.1 If the Driver is not at the Pick-Up Location at the Pick-Up Time and the Lead Passenger has followed the procedures set out in clause 8, or if the Transport Service is not completed in accordance with these Terms and Conditions, you can apply for a refund that is commensurate with the shortfall in the service provided.

14.2 A refund claim will not be accepted where a Force Majeure event or the acts or omissions of Passengers has inhibited the correct performance of the Transport Service by the Transport Operator.

14.3 For a refund claim to be eligible for review, the Customer and the Passengers must have complied with their obligations under these Terms and Conditions, which expressly includes the requirement for the Lead Passenger to have brought any issue to our attention in a timely fashion and, where possible, in such a way as to have provided us with the opportunity to remedy the issue and satisfactorily resolve the problem.

14.4 To make a refund claim, you should send an email within 7 days of the Pick-Up Time from the email address provided in your Booking to support@bravotransfers.com, referencing the Transport Service and including full details of the circumstances supporting your refund claim.

14.5 We endeavour to process claims within 10 working days, but reserve the right to fully investigate the circumstances that led to a refund claim and will notify you if there is likely to be a delay in completing such investigations.

15. Website Conditions of Use

15.1 It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interface, with this Website to retrieve content and/or any other data, including prices. It is also prohibited to interfere, or attempt to interfere, with the normal working of this Website; any activity that we consider places undue load or stress on our systems will be terminated. We constantly monitor everyone accessing our Website, and the activities of any automated systems or persons conducting an unreasonable amount of searches, with the aim of accessing information and/or prices, will be terminated and those systems/persons blocked from our Website. Your use of the Website indicates your agreement to be bound by these Conditions of Use.

16. Intellectual Property Rights

16.1 We are the owner or licensee of all intellectual property rights in our website and in the material published on it. Those works are protected by copyright and trademark laws and treaties around the world. All such rights are reserved.

16.2 Use of the website does not constitute a licence to use in any way, any of the registered or unregistered Trademarks owned by, or licensed to, Integrated Transfer Systems SL, including but not limited to the words and logos “Transfer Systems”, “Bravo Transfers” or “Bravo” and any of the brands advertised on the website.

16.3 You are permitted to download and print extracts from the website for your own personal, non-commercial, use. Any other use of the website including the reproduction, modification, distribution, transmission, republication, display or performance of the content of the website without prior written consent from Integrated Transfer Systems SL is strictly prohibited.

16.4 You may not create and/or publish your own database that features substantial parts of the website without the prior written permission of Integrated Transfer Systems SL.

17. Data Protection

17.1 Your privacy is important to us. By using this site you accept the terms of our privacy policy at www.bravotransfers.com/privacy-policy and consent to a). the use of your personal information by us, our Transport Operators and their subcontractors, and our service providers to provide our Services to you in accordance with applicable data protection law, and (ii) the use of your personal information by us to send you promotions and special offers where you have provided consent for us to do so and in accordance with applicable data protection law.

18. Cookies

18.1 We may use cookies and other technologies to facilitate and track your use of the functionality provided on this website and in connection with our email communications. For more information about this, please see our cookies policy at www.bravotransfers.com/cookies-policy.

19. Law and Jurisdiction

19.1 To the fullest extent permitted, these Terms and Conditions shall be governed by and construed in accordance with the laws of Spain. Any dispute arising under these Terms and Conditions shall be subject to the jurisdiction of the Courts of Barcelona. In the event of any dispute arising between the parties, they shall make good faith efforts to amicably settle such disputes prior to commencing legal proceedings.