We usually confirm paid bookings within a few hours. If you have not received an email, please check your spam folder. Your Travel Vouchers with pick-up meeting instructions will be sent by email at least 24 hours before your scheduled pick-up time.
Private Transfers
For transfers from an airport, port or station, your driver will be waiting in the arrivals hall, or the meeting point specified on your travel voucher, holding a sign or tablet with your name. When collecting you from your accommodation, the driver will inform the hotel reception and wait in the lobby or outside.
Shuttle Transfers
For transfers from an airport or port, please follow the instructions on your travel voucher. Our shuttle partner will have desk at the airport. Pick-up arrangements for your return trip are confirmed by SMS and email no later than 12 hours before departure.
Private Transfers
There is no fixed entitlement and no charge for items of luggage. You are booking the vehicle for your private use, so we don’t believe you should pay extra to put luggage inside it. If the luggage you plan to bring exceeds the safe capacity of the vehicle you selected, we will inform you and offer alternatives such as upgrading to a larger vehicle or adding a roof rack or trailer to your booking.
Shuttle Transfers
You can bring one regular size suitcase no larger than 69cm x 47cm x 29cm or cabin-size trolley case per passenger (excluding infants). Any additional luggage must be no larger than a handbag and carried with you inside the shuttle vehicle.
