Yes. Please contact our Customer Service Team to request changes. We will coordinate these updates with your transport provider. Please note that last-minute changes may not be possible. Charges will apply for vehicle upgrades or optional extras.
To cancel, log into the ‘My Account’ area on our website. Click on ‘Bookings’ and select the ‘Cancel’ link next to the booking you wish to cancel. We will then process the cancellation with your transport provider.
Once the cancellation is processed, we will automatically refund the payment card you used. We will also send you a confirmation email. If you have received this email, please check with your bank. It can take a few days for the refund to show on your statement. If you have not received an email, please contact our Customer Service Team.
Yes. Please contact our Customer Service Team. We will check availability with the transport provider and help you upgrade to a larger vehicle.
If you purchased Flexifare: Contact us before your scheduled pick-up time. We will reschedule your transfer with the transport provider or arrange a full refund.
If you did not purchase Flexifare: We cannot guarantee a free change or refund. You may need to claim these out-of-pocket expenses back from your airline.
Minor changes: These are simple updates to your booking records that do not affect the cost or the vehicle. Examples include correcting a spelling mistake or updating a contact number.
Major changes: These are changes to the date, time, route, passenger numbers, or vehicle type. These require us to check availability with the transport provider, and an additional payment may be due.