No. There are no extra charges for any payment methods offered on our website.
We collect full payment at the time of booking to secure your transfer with the provider. You can pay by debit card, credit card, Apple Pay, Google Pay, or other available local payment options.
You can also pay by bank transfer. However, funds must reach our account at least two working days before you travel. You do not need to pay anything locally on the day.
No. All bookings are paid in full in advance, so no local payments are required.
To request changes or extra services, please use our website or contact our Customer Service Team. If you pay a driver directly, it is a private arrangement between you and the driver. It will not be covered by our terms, conditions, or customer support.
Yes, we have a sliding commission scale that increases according to the number of bookings you make for your clients. Please email us at support@bravotransfers.com for further details.
Yes. We automatically email a receipt to the email address provided during booking.
Yes. We use Stripe, a secure PCI-compliant payment platform used by major global brands. We never see or store your payment card details.
We accept Visa, Mastercard and other popular payment methods. If you experience a problem paying for your booking, please contact our Customer Service Team for assistance.
We currently only offer the option to book in Euros. We will be adding the option to pay in GBP & USD in the near future.
No problem. Please email our Customer Service Team requesting an invoice. Remember to include the booking reference, company name and company tax number.
You must add your debit or credit card to Google Wallet before you can use Google Pay. You can view Google’s setup guide online for help.
To pay online using Chrome or within an app:
- Tap the Google Pay button.
- Choose your payment method.
- Enter or confirm your contact details.
- Click continue and select the card you wish to use.
- Confirm the payment.
You must add your debit or credit card to the Apple Wallet app on your iPhone, Apple Watch, or compatible device before you can use Apple Pay. You can view Apple’s setup guide online for help. Make sure the option ‘use Apple Pay when available’ is enabled in your device settings.
To pay online using Safari or within an app:
- Tap the Apple Pay button.
- Choose your payment method. To use a different card, tap the ‘Next’ button or the expand menu button next to your default card.
- Enter or confirm your contact details.
- Confirm the payment.
- When your payment is successful, you will see a tick and the word ‘Done’ on the screen.
You will receive a full refund for your transport service in each of the following cases:
- If you cancel your transport service more than 48 hours prior to the pick-up time
- If you have purchased Flexifare and cancel your transport service any time up until the scheduled pick-up time
- If the driver fails to meet you at the pick-up location, provided you followed the procedures in our Terms and Conditions
- If we determine that your transport service request is not feasible or includes an error.