Shuttle transfers are priced per person, whereas private transfers are per vehicle. The prices shown beside each vehicle in the search results are the total one-way prices for all the passengers in your group. The prices include flight tracking for airport transfers, being met upon arrival by a driver or representative and door-to-door transport to your accommodation. Prices are inclusive of service charges, so tips and gratuities are discretionary.
A private transfer is a pre-booked, chauffeur-driven door-to-door service in a vehicle reserved just for you. If you book a private airport transfer, the driver will meet you in the arrivals hall and take you to the hotel or the address you provided in your booking. For the journey back to the airport, you can set the time you wish to be collected.
Shuttle transfers are pre-booked shared transfer services that are available from many popular airports and cruise terminals. Our shuttle transfer service providers have representatives working at the airport and a desk where they receive customers. Shuttle services are provided in minibuses and coaches that can stop at major hotels or other convenient locations. The exact route of each service depends on where the passengers are staying. A regular shuttle service can make 10 or more stops, whereas an Express Shuttle is usually limited to 4 stops. For the journey back to the airport, pick-up times are set by the shuttle transfer service provider.
Yes, child seats can be booked for any of our services performed in cars or minivans. To book a child or baby seat, first search for a route to see all available vehicle types, then click ‘Select’ to reveal a vehicle’s extras.
Baby seats are forward-facing and suitable for toddlers weighing 9-18 kg (approx. 9 months to 4 years).
Booster seats are suitable for children weighing 15-36 kilos (approx. 4-12 years).
Customers travelling with a baby under 9 months should bring their own rear-facing travel cot.
There is no fixed entitlement and no charge for items of luggage. You are booking the vehicle for your private use, so we don’t believe you should pay extra to put luggage inside it. If the luggage you plan to bring exceeds the safe capacity of the vehicle you selected, we will inform you and offer alternatives such as upgrading to a larger vehicle or adding a roof rack or trailer to your booking.
You can bring one regular size suitcase no larger than 69cm x 47cm x 29cm or cabin-size trolley case per passenger (excluding infants). Any additional luggage must be no larger than a handbag and carried with you inside the shuttle vehicle.
For transfers from an airport, port or station, your driver will be waiting in the arrivals hall, or the meeting point specified on your travel voucher, holding a sign or tablet with your name. When collecting you from your accommodation, the driver will inform the hotel reception and wait in the lobby or outside.
For transfers from an airport or port, please follow the instructions on your travel voucher. Our shuttle partner will have desk at the airport. Pick-up arrangements for your return trip are confirmed by SMS and email no later than 12 hours before departure.
We monitor flights for delays and reschedule your transfer service so that a driver is there to meet you when you land. If your flight is diverted to a nearby airport, the airline will charter buses to bring passengers to the destination airport and we will arrange for the driver to collect you from the bus. In the unlikely event that we are unable to provide a driver at the later time, we will refund the affected transfer service.